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Live Webinar: Be Assertive, Not Aggressive: Creating Professional and Realistic Boundaries in the Workplace

Be Assertive, Not Aggressive: Creating Professional and Realistic Boundaries in the Workplace

Learn how to create boundaries and resolve conflict in the workplace while maintaining a professional manner. If you are a success-minded individual, assertiveness is a must-have skill.

Live Webinar September 2, 2020 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional

Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional

Learn the significance of implementing professional etiquette in the workplace. Employers spend millions of dollars on advertising, training, and customer service, yet a lack of professionalism and etiquette by their...

Live Webinar October 1, 2020 1:00pm EST

ASAP PACE, IAAP credit available

OnDemand Course: Research Tips, Tools and Techniques for Today's Administrative Professional

Research Tips, Tools and Techniques for Today's Administrative Professional

Learn to instantly and dramatically improve your Google® search skills and find online information earlier, faster, and smarter.'Advanced Googling for Administrative Professionals' provides a concise overview of how to...

Available as OnDemand Course, Video, Video

OnDemand Course: Intermediate Payroll for the Administrative Professional

Intermediate Payroll for the Administrative Professional

Gain a better understanding of the values and benefits of payroll laws and knowledge for administrative professionals.Government agencies, including the Department of Labor and IRS, are increasing their enforcement and...

OnDemand Course: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

OnDemand Course: Practical Problem Solving for the Administrative Professional

Practical Problem Solving for the Administrative Professional

As an administrative professional, it is crucial for you to have developed problem solving skills. This topic is intended to empower you with strategies and tools for solving problems common to administrative...

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional

Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional

Learn the significance of implementing professional etiquette in the workplace.Employers spend millions of dollars on advertising, training, and customer service, yet a lack of professionalism and etiquette by their...

OnDemand Course: Essential Online Tools to Become a Tech Savvy Administrative Professional

Essential Online Tools to Become a Tech Savvy Administrative Professional

Learn how to leverage technology for everyday tasks to become more organized and more technology-aware.Administrative professionals are required to use technology every day on the job, but all too often, their skills...

OnDemand Course: Microsoft PowerPoint: New Options for Professional Video and Sound Recording

Microsoft PowerPoint: New Options for Professional Video and Sound Recording

Explore the power beyond Microsoft® Office® and experience all the tools to reimagine your webinar or video presentation. Is PowerPoint® obsolete?

OnDemand Course: Understanding Communication Dynamics to Build Your Professional Credibility

Understanding Communication Dynamics to Build Your Professional Credibility

Learn effective strategies to communicate with confidence and credibility.Communication is the 20% of our action that drives 80% of our success. How we communicate is the basis of how we express our personal confidence...

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