196 Results for ‘strategies-for-identifying-customer-needs-and-expectations

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OnDemand Course: How to Integrate Text Messaging Into Your Customer Service Strategy

How to Integrate Text Messaging Into Your Customer Service Strategy

Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.

Live Webinar: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance. Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

Live Webinar September 17, 2020 1:00pm EST

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Customer Retention Strategies That Drive Profits

Customer Retention Strategies That Drive Profits

Learn valuable customer retention strategies in order to drive profits for your company. Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...

Live Webinar August 18, 2020 1:00pm EST

IAAP credit available

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email. Improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: The Fundamentals of Business Strategy for Administrative Professionals

The Fundamentals of Business Strategy for Administrative Professionals

Gain an understanding on business strategy to further your career as an administrative professional.Many administrative professionals view strategy as a function that is only developed and carried out at the highest...

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Course: Tips for Managing Customer Expectations

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations.Recently, I was in a business-to-business (B2B) sales training meeting and the facilitator asked the group 'when you think...

OnDemand Course: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.

OnDemand Course: Increase Customer Satisfaction With Personalized Service

Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...

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