303 Results for ‘let-s-make-it-right-techniques-for-handling-challenging-customers

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OnDemand Course: Let's Make It Right: Techniques for Handling Challenging Customers

Let's Make It Right: Techniques for Handling Challenging Customers

Imagine your next phone call is from an angry, irate customer and you've only got a few seconds to gain control.This topic will deliver new customer service resolution ideas and next generation approaches.

OnDemand Course: Techniques for Handling Challenging Customers

Techniques for Handling Challenging Customers

Imagine your next phone call is from an angry, irate customer and you've only got a few seconds to gain control. Are you 100% confident you can handle it?

Available as OnDemand Course, MP3 Download

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...

Available as OnDemand Course, MP3 Download

Live Webinar: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Live Webinar October 21, 2020 1:00pm EST

OnDemand Course: Mastering the Art of the Take-Away Close Technique

Mastering the Art of the Take-Away Close Technique

How sweet it is - the moment of closing the sale. Experienced sales professionals as well as novices can discover how to make it happen virtually every time with high-powered take-away closing skills.

Live Webinar: The 5 Biggest Mistakes People Make in Selling

The 5 Biggest Mistakes People Make in Selling

Learn valuable techniques to avoid common mistakes made by salespeople in order to ensure sustained success. Continue to make common and yet avoidable sales mistakes and it is only a matter of time before your...

Live Webinar September 29, 2020 1:00pm EST

Live Webinar: Changes and Solutions to Customer Service Issues Caused by COVID-19

Changes and Solutions to Customer Service Issues Caused by COVID-19

Create change and innovation among your team to solve problems caused by COVID-19. Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.

Live Webinar October 14, 2020 1:00pm EST

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?

Live Webinar November 5, 2020 1:00pm EST

OnDemand Course: Handling Negative Comments and Attacks From Customers

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...

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