313 Results for ‘let-s-make-it-right-techniques-for-handling-challenging-customers’
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TopicsGeneral Business (119)Customer Service (73)Administrative Assistants (71)Sales (50)
Product TypeOnDemand Course (281)Live Webinar (21)Video (10)MP3 Download (1)
CreditIAAP (7)CPE (6)ASAP PACE (6)AIPB (4)ISM (1) More
Learn valuable techniques to solve those tough customer issues.In today's environment it is not uncommon for everyone to experience less than desirable customer service.
ASAP PACE, IAAP credit available
A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...
How sweet it is - the moment of closing the sale. Experienced sales professionals as well as novices can discover how to make it happen virtually every time with high-powered take-away closing skills.
Use analytics and other customer feedback resources to better understand your organization’s customer experience. Data can be a powerful resource for understanding your customers’ experience both online and...
Live Webinar February 17, 2021 1:00pm EST
IAAP credit available
Learn new customer service methods that will invigorate your business and provide differentiation and brand value. Before the pandemic of COVID-19, customer service was important to business success, but today it is...
Live Webinar January 19, 2021 1:00pm EST
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.
Live Webinar March 4, 2021 1:00pm EST
Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...
Learn to be seen as a trusted advisor to all of your customers, gain their loyalty and win more sales. Maximizing sales should be the goal of every salesperson and department.
Showing 1 - 10 of 313 results.