313 Results for ‘let-s-make-it-right-techniques-for-handling-challenging-customers

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OnDemand Course: Techniques for Handling Challenging Customers

Techniques for Handling Challenging Customers

Learn valuable techniques to solve those tough customer issues.In today's environment it is not uncommon for everyone to experience less than desirable customer service.

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

A great FAQ page improves the customer experience and deflects agent calls. A poorly designed FAQ page frustrates customers and forces customers to reach you though another contact channel or to go with their questions...

Available as OnDemand Course, MP3 Download

OnDemand Course: Mastering the Art of the Take-Away Close Technique

Mastering the Art of the Take-Away Close Technique

How sweet it is - the moment of closing the sale. Experienced sales professionals as well as novices can discover how to make it happen virtually every time with high-powered take-away closing skills.

Live Webinar: Harness the Power of Analytics to Improve Customer Satisfaction

Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization’s customer experience. Data can be a powerful resource for understanding your customers’ experience both online and...

Live Webinar February 17, 2021 1:00pm EST

IAAP credit available

Live Webinar: Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Learn new customer service methods that will invigorate your business and provide differentiation and brand value. Before the pandemic of COVID-19, customer service was important to business success, but today it is...

Live Webinar January 19, 2021 1:00pm EST

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Available as OnDemand Course, MP3 Download

OnDemand Course: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.

Available as OnDemand Course, MP3 Download

Live Webinar: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.

Live Webinar March 4, 2021 1:00pm EST

OnDemand Course: Handling Negative Comments and Attacks From Customers

Handling Negative Comments and Attacks From Customers

Learn techniques that will help you bounce back, so you can be on your game every time. Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to your health...

OnDemand Course: Practical Tips to Sell More and Make More

Practical Tips to Sell More and Make More

Learn to be seen as a trusted advisor to all of your customers, gain their loyalty and win more sales. Maximizing sales should be the goal of every salesperson and department.

Available as OnDemand Course, Video, Video, Video

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