90 Results for ‘how-to-maintain-a-positive-attitude-no-matter-the-situation

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OnDemand Webinar: How to Maintain a Positive Attitude - No Matter the Situation

How to Maintain a Positive Attitude - No Matter the Situation

Your attitude impacts your daily life and effects how people perceive you - with a positive attitude, you can be more productive and have better communication with your peers.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Webinar: Tips And Tricks To Improve Your Telephone Attitude

Tips And Tricks To Improve Your Telephone Attitude

Learn tips, tricks, and techniques to create and maintain a positive telephone attitude.We all have bad days...times when we simply do not demonstrate attitudes and/or behaviors that allow us to present exactly the...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Team-Based Service: Establishing a Consistent and Positive Team Image

Team-Based Service: Establishing a Consistent and Positive Team Image

Increase favorable customer outcomes with these team oriented customer service techniques and best practices. Imagine it is 8:30 a.m.: your schedule is packed, and your boss just dumped a new action item on your desk,...

Live Webinar: Brain Matters in Business: Build Resilience During Change

Brain Matters in Business: Build Resilience During Change

Change can be challenging and stressful at the workplace, learn how to adapt to change now and in the future. The primary source of stress for the American worker is the seemingly never-ending workplace changes,...

Live Webinar February 7, 2020 1:00pm EST

ASAP PACE, IAAP (pending) credit available

Live Webinar: Excel: Mastering Lookup Functions

Excel: Mastering Lookup Functions

Gain in-depth knowledge of the Lookup functions in Excel®. VLOOKUP, HLOOKUP, INDEX and MATCH are some of the most well-known (and most useful) formulas in Excel®.

Live Webinar February 5, 2020 1:00pm EST

ASAP PACE, CPE, IAAP credit available

Live Webinar: Preventing Insider Fraud, Expense Cheating & Embezzlement

Preventing Insider Fraud, Expense Cheating & Embezzlement

Fraud is an upmost concern of all and its effects can be devastating. With the changing business/global landscape, it is important to understand how to prevent common types of fraud.

Live Webinar February 19, 2020 1:00pm EST

CLE, CPE credit available

Live Webinar: Influence of EU GDPR and New California Privacy Law

Influence of EU GDPR and New California Privacy Law

Violations of the GDPR and CCPA can result in serious liabilities. The EU’s General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA) impose new data privacy obligations and...

Live Webinar February 26, 2020 1:00pm EST

CLE, CPE credit available

Live Webinar: Advanced Data Analytics in Finance

Advanced Data Analytics in Finance

Learn how the power of analytics allows you to craft the story of your organization’s past and present. In today’s world of technology, information is collected en masse and routinely stockpiled within our...

Live Webinar March 25, 2020 1:00pm EST

CPE credit available

Live Webinar: How to Establish Yourself as a Leader in the Workplace

How to Establish Yourself as a Leader in the Workplace

Become a natural leader among your peers. In today’s do more with less, just do it all, and never out-of-touch world, administrative professionals often bear the brunt of the work.

Live Webinar March 18, 2020 1:00pm EST

ASAP PACE, IAAP (pending) credit available

OnDemand Webinar: Utilizing Metrics to Improve Operations and the Customer Experience

Utilizing Metrics to Improve Operations and the Customer Experience

Gain a better understanding of how to determine what key metrics customer service groups should be measuring and how to use the information to wow your customers.

Available as OnDemand Webinar, Audio & Reference Manual

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