9 Results for ‘how-to-apologize-the-right-and-wrong-way

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OnDemand Course: Document Retention Tips for Administrative Professionals

Document Retention Tips for Administrative Professionals

Learn the necessary record retention knowledge and skills to make informed decisions with regards to guidelines.Many organizations effectively utilize their document management systems to conduct daily business, but...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: How to Create High Impact Excel® Reports

How to Create High Impact Excel® Reports

Learn how to transform raw data into visually appealing and meaningful reports using Microsoft® Excel®. No matter what business you are in, a report is a critical tool in your communication armory.

OnDemand Course: How to Create High Impact Excel® Reports

How to Create High Impact Excel® Reports

Learn how to transform raw data into visually appealing and meaningful reports using Microsoft® Excel®.No matter what business you are in, a report is a critical tool in your communication armory.

OnDemand Course: Executive Assistant Ethics

Executive Assistant Ethics

Understand how to handle receiving an unethical request from your boss in a professional manner. While it's crucial to speak up when being asked by your boss to do something unethical, the greater the risk is to the...

OnDemand Course: Recognize and Resist Manipulative Communication

Recognize and Resist Manipulative Communication

Uncover the root of manipulative behavior and learn how to approach these situations with confidence.Have you ever been in a situation where you felt like you couldn't win - no matter what you say or do, you are wrong?

Available as OnDemand Course, MP3 Download

OnDemand Course: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email - improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Course: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.Customer service is crucial to your business but complaints cannot be ignored.

OnDemand Course: Negotiating, Drafting and Enforcing Remedies In Commercial Contracts

Negotiating, Drafting and Enforcing Remedies In Commercial Contracts

Gain a better understanding of commercial contract breaches and remedies.Business executives often enter into commercial contracts with optimism, happy to have negotiated an agreement for a new project and excited about...

Available as OnDemand Course, MP3 Download

Bookstore: Understanding and Utilizing Crystal Reports: Using Crystal Reports to Turn Data into Information

Understanding and Utilizing Crystal Reports: Using Crystal Reports to Turn Data into Information

Understanding and Utilizing Crystal Reports: Using Crystal Reports to Turn Data into Information Are you an analyst? Does all or part of your job require you to make sense out of data stored in a database?

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