226 Results for ‘empowering-your-customer-service-team-for-better-performance’
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Adopt positive customer experience standards and learn how to empower your team for better performance.Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...
Gain an understanding of how to pair features and benefits to your customers' needs and wants Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Live Webinar October 21, 2020 1:00pm EST
Learn a quality and effective team-based approach to better serve your customers."A rising tide raises all ships." This quote from John F. Kennedy exemplifies the power of great teamwork.
Create change and innovation among your team to solve problems caused by COVID-19. Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.
Live Webinar October 14, 2020 1:00pm EST
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.
Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?
Live Webinar November 5, 2020 1:00pm EST
If your customer service associates aren't happy, your customers won't be happy. With customer satisfaction highly dependent on the quality of the agent/customer transaction, it's critical to keep your staff for the...
Regardless of the product, service, or location, most companies today have diverse clients and diverse employees. Many customer service classes teach a series of behaviors intended to make the customer feel valued.
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
The biggest problem with delivering predictable customer service is relying on employees to solve the problem. Without a proper design, they can't. This OnDemand Webinar will show you how to identify the problems with...
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