226 Results for ‘empowering-your-customer-service-team-for-better-performance

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OnDemand Course: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance.Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

Available as OnDemand Course, MP3 Download

Live Webinar: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Live Webinar October 21, 2020 1:00pm EST

OnDemand Course: Team-Based Service: Establishing a Consistent and Positive Team Image

Team-Based Service: Establishing a Consistent and Positive Team Image

Learn a quality and effective team-based approach to better serve your customers."A rising tide raises all ships." This quote from John F. Kennedy exemplifies the power of great teamwork.

Available as OnDemand Course, MP3 Download

Live Webinar: Changes and Solutions to Customer Service Issues Caused by COVID-19

Changes and Solutions to Customer Service Issues Caused by COVID-19

Create change and innovation among your team to solve problems caused by COVID-19. Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.

Live Webinar October 14, 2020 1:00pm EST

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?

Live Webinar November 5, 2020 1:00pm EST

OnDemand Course: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

If your customer service associates aren't happy, your customers won't be happy. With customer satisfaction highly dependent on the quality of the agent/customer transaction, it's critical to keep your staff for the...

OnDemand Course: Providing Exceptional Customer Service for a Diverse Clientele

Providing Exceptional Customer Service for a Diverse Clientele

Regardless of the product, service, or location, most companies today have diverse clients and diverse employees. Many customer service classes teach a series of behaviors intended to make the customer feel valued.

OnDemand Course: Creating and Implementing a Customer Service Manual

Creating and Implementing a Customer Service Manual

Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.

OnDemand Course: Predictable Customer Service: What Customers Really Want

Predictable Customer Service: What Customers Really Want

The biggest problem with delivering predictable customer service is relying on employees to solve the problem. Without a proper design, they can't. This OnDemand Webinar will show you how to identify the problems with...

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