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OnDemand Webinar: Effective Verbal Communication - How You Say It Makes a Difference

Effective Verbal Communication - How You Say It Makes a Difference

Learn successful and practical techniques to become a highly effective communicator.Author Joseph Pine shares in his book The Experience Economy that "the experience of being understood versus interpreted is so...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Webinar: Building Your Credibility With Effective Use of Office Communication Tools

Building Your Credibility With Effective Use of Office Communication Tools

Learn techniques on how to effectively communicate using these specific office tools.Business is changing at warp speed and it's difficult to keep up.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

OnDemand Webinar: The Key to Superior Sales Persuasion: Verbal and Nonverbal Sales Secrets

The Key to Superior Sales Persuasion: Verbal and Nonverbal Sales Secrets

Do you know how to instantly read your clients? Can you tailor your body language and arguments to fill their unconscious needs? Your clients are always communicating with you.

OnDemand Webinar: Understanding Communication Dynamics to Build Your Professional Credibility

Understanding Communication Dynamics to Build Your Professional Credibility

Learn effective strategies to communicate with confidence and credibility.Communication is the 20% of our action that drives 80% of our success. How we communicate is the basis of how we express our personal confidence...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Essential Communication Techniques for Administrative Professionals

Essential Communication Techniques for Administrative Professionals

Learn essential skills to communicate more clearly, professionally, and effectively. As an administrative professional, your position is critical to the workings of the office, yet you may feel like you are hit from all...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Webinar: Understanding Communication Dynamics to Build Your Professional Credibility

Understanding Communication Dynamics to Build Your Professional Credibility

Communication is the 20% of our action that drives 80% of our success. Communication is the 20% of our action that drives 80% of our success. How we communicate is the basis of how we express our personal confidence...

OnDemand Webinar: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Telephone Communication Strategies for Administrative Professionals

Telephone Communication Strategies for Administrative Professionals

Learn to speak positively and project your credibility when communicating over the telephone.Some people consistently perform well on the telephone. They enjoy working with customers and find telephone work challenging;...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Practical Tips to Sell More and Make More

Practical Tips to Sell More and Make More

Learn to be seen as a trusted advisor to all of your customers, gain their loyalty and win more sales. Maximizing sales should be the goal of every salesperson and department.

Available as OnDemand Webinar, Video, Video, Video

OnDemand Webinar: Put Your Best Foot Forward: How to Make a Great First Impression

Put Your Best Foot Forward: How to Make a Great First Impression

First impressions are important. Learn tips and tricks to make your first impression positive and professional.They say you can't judge a book by its cover, but how many of us judge people based on our first impression?

Available as OnDemand Webinar, Audio & Reference Manual

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