203 Results for ‘customer-onboarding-tips-and-best-practices’
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TopicsCustomer Service (72)General Business (64)Administrative Assistants (35)Sales (32)
Product TypeOnDemand Course (178)Live Webinar (17)Video (7)MP3 Download (1)
CreditIAAP (10)ASAP PACE (8)CPE (4)SHRM (2)CLE (2) More
Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.
Adopt positive customer experience standards and learn how to empower your team for better performance. Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...
Live Webinar September 17, 2020 1:00pm EST
Learn valuable customer retention strategies in order to drive profits for your company. Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...
Live Webinar August 18, 2020 1:00pm EST
IAAP credit available
Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...
Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.
Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.
Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.
No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?
Could some of your company's best customers in terms of sales revenue actually be unprofitable? As shocking as that might sound, the answer is yes. In this OnDemand Webinar, you will learn how to calculate the annual...
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