203 Results for ‘customer-onboarding-tips-and-best-practices

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OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance. Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

Live Webinar September 17, 2020 1:00pm EST

Live Webinar: Customer Retention Strategies That Drive Profits

Customer Retention Strategies That Drive Profits

Learn valuable customer retention strategies in order to drive profits for your company. Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...

Live Webinar August 18, 2020 1:00pm EST

IAAP credit available

OnDemand Course: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

OnDemand Course: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?

OnDemand Course: Determining and Increasing Customer Profitability and Lifetime Value

Determining and Increasing Customer Profitability and Lifetime Value

Could some of your company's best customers in terms of sales revenue actually be unprofitable? As shocking as that might sound, the answer is yes. In this OnDemand Webinar, you will learn how to calculate the annual...

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