206 Results for ‘customer-onboarding-tips-and-best-practices

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OnDemand Course: Customer Onboarding Best Practices

Customer Onboarding Best Practices

Understand the how-tos of onboarding to create a lasting relationship with your most important customers. Many companies do not provide an orientation to new customers.

Live Webinar: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

Live Webinar October 21, 2020 1:00pm EST

Live Webinar: Changes and Solutions to Customer Service Issues Caused by COVID-19

Changes and Solutions to Customer Service Issues Caused by COVID-19

Create change and innovation among your team to solve problems caused by COVID-19. Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.

Live Webinar October 14, 2020 1:00pm EST

OnDemand Course: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

Live Webinar: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program. Having trouble implementing new systems for customer service?

Live Webinar November 5, 2020 1:00pm EST

OnDemand Course: Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Delivering Customer Experience 3.0 Which is Proactive, Preventive and Profitable

Unlock your organization's full potential with Customer Experience 3.0. Be proactive, preventative, and engaging. Customer Experience 3.0 (CE 3.0) goes beyond great service to be proactive, preventive and engaging...

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

OnDemand Course: Creating and Analyzing Customer Satisfaction Surveys

Creating and Analyzing Customer Satisfaction Surveys

Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.

OnDemand Course: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?

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