275 Results for ‘creating-a-mobile-customer-service-strategy-to-stay-ahead-of-the-curve’
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How to Integrate Text Messaging Into Your Customer Service Strategy
Text messaging is becoming an increasingly popular way to communicate; utilizing text messaging in your customer service efforts could have a positive impact.
Creating and Implementing a Customer Service Manual
Implementing a customer service manual will assist your team and increase customer satisfaction.Putting the customer first is at the heart of service design and delivery.
Creating a Successful Customer Service Plan
Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.Having trouble implementing new systems for customer service?
Available as OnDemand Course, MP3 Download
Creating Loyal Customers With Great Customer Service
By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...
Available as OnDemand Course, Video, Video, Video, Video
Top Motivators for Customer Service Professionals
Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.
Live Webinar March 4, 2021 1:00pm EST
How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction
Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...
Available as OnDemand Course, MP3 Download
Providing Exceptional Customer Service to a Diverse Customer Base
Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base.Minorities are the fastest growing consumer group in America.
Available as OnDemand Course, MP3 Download
Creating a Service System That's Ready When Unexpected Problems Arise
Improve the customer experience with a proactive approach. Learn how effective complaint handling gives your organization the edge. Most service systems are in a fire-fighting mode, handling problems after they occur.
Creating and Analyzing Customer Satisfaction Surveys
Learn the importance of using customer satisfaction surveys to measure and improve service quality.The importance of understanding your customers' needs and expectations cannot be overstated.
Privacy Policy Do's and Don'ts for Customer Service Professionals
Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...
Available as OnDemand Course, Video, Video
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