132 Results for ‘best-practices-to-screening-calls

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Live Webinar: Complying with the TCPA's and TSR's Do Not Call Provisions

Complying with the TCPA's and TSR's Do Not Call Provisions

Understand the TCPA’s and TSR’s Do Not Call requirements and learn best practices to contact consumers in a compliant manner. The Telephone Consumer Protection Act (TCPA) is a favorite consumer protection statute...

Live Webinar March 31, 2021 1:00pm EST

OnDemand Course: Best Practices for Screening Calls

Best Practices for Screening Calls

Learn techniques for screening out unwelcome callers and ensuring that valued clients are speaking to the most appropriate individual.Phone calls are just another part of the job for the assistant/gatekeeper.

Available as OnDemand Course, MP3 Download

ASAP PACE, IAAP credit available

OnDemand Course: When the Problem Extends Beyond the First Call

When the Problem Extends Beyond the First Call

The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

Live Webinar: How to, Like, Stop Using Filler Words

How to, Like, Stop Using Filler Words

Gain a better understanding of why filler words are used and proven techniques to eliminate them. Do you know you are using filler words and need help cutting them out of your life?

Live Webinar March 16, 2021 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: How to Plan High-Quality Meetings

How to Plan High-Quality Meetings

Learn important guidelines to ensure the meetings you plan achieve expected, positive and constructive outcomes. We have all had those meetings that leave you wondering if this could have been achieved with a phone...

Live Webinar March 10, 2021 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: The Dos and Don'ts of Sales Follow Up

The Dos and Don'ts of Sales Follow Up

Learn tried-and-true techniques for following up with sales prospects while avoiding mistakes that result in the loss of a potential sale. A major issue for salespeople is how and when to follow up with a potential...

Live Webinar March 10, 2021 1:00pm EST

Live Webinar: Avoiding Zoom Fatigue

Avoiding Zoom Fatigue

Lower the chances of getting burned out by recognizing the causes and symptoms of stress due to the overuse of virtual platforms. Working remotely has its benefits but also some limitations and drawbacks.

Live Webinar March 12, 2021 1:00pm EST

Live Webinar: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.

Live Webinar March 4, 2021 1:00pm EST

Live Webinar: How to Avoid Corruption From Occurring in Business

How to Avoid Corruption From Occurring in Business

Learn how to identify red flags that increase your company’s exposure to corruption risks. This information will help those responsible for anti-corruption compliance gain a better understanding of the FCPA and how...

Live Webinar March 30, 2021 1:00pm EST

CLE, CPE credit available

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