132 Results for ‘best-practices-to-screening-calls’
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Complying with the TCPA's and TSR's Do Not Call Provisions
Understand the TCPA’s and TSR’s Do Not Call requirements and learn best practices to contact consumers in a compliant manner. The Telephone Consumer Protection Act (TCPA) is a favorite consumer protection statute...
Live Webinar March 31, 2021 1:00pm EST
Best Practices for Screening Calls
Learn techniques for screening out unwelcome callers and ensuring that valued clients are speaking to the most appropriate individual.Phone calls are just another part of the job for the assistant/gatekeeper.
Available as OnDemand Course, MP3 Download
ASAP PACE, IAAP credit available
When the Problem Extends Beyond the First Call
The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.
Customer Service Upselling: Best Practices to Capitalize on Every Call
Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...
Available as OnDemand Course, Video, Video, Video, Video
How to, Like, Stop Using Filler Words
Gain a better understanding of why filler words are used and proven techniques to eliminate them. Do you know you are using filler words and need help cutting them out of your life?
Live Webinar March 16, 2021 1:00pm EST
ASAP PACE, IAAP credit available
How to Plan High-Quality Meetings
Learn important guidelines to ensure the meetings you plan achieve expected, positive and constructive outcomes. We have all had those meetings that leave you wondering if this could have been achieved with a phone...
Live Webinar March 10, 2021 1:00pm EST
ASAP PACE, IAAP credit available
The Dos and Don'ts of Sales Follow Up
Learn tried-and-true techniques for following up with sales prospects while avoiding mistakes that result in the loss of a potential sale. A major issue for salespeople is how and when to follow up with a potential...
Live Webinar March 10, 2021 1:00pm EST
Avoiding Zoom Fatigue
Lower the chances of getting burned out by recognizing the causes and symptoms of stress due to the overuse of virtual platforms. Working remotely has its benefits but also some limitations and drawbacks.
Live Webinar March 12, 2021 1:00pm EST
Top Motivators for Customer Service Professionals
Learn how best to keep your customer service team staff for the long term and motivate them to perform well. Most organizations disincentivize their employees who are responsible for delivering customer care.
Live Webinar March 4, 2021 1:00pm EST
How to Avoid Corruption From Occurring in Business
Learn how to identify red flags that increase your company’s exposure to corruption risks. This information will help those responsible for anti-corruption compliance gain a better understanding of the FCPA and how...
Live Webinar March 30, 2021 1:00pm EST
CLE, CPE credit available
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