205 Results for ‘win-back-strategies-for-unsatisfied-customers

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OnDemand Course: Forbidden Phrases All Customer Service Professionals Should Avoid

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are...

OnDemand Course: Empowering Your Customer Service Team for Better Performance

Empowering Your Customer Service Team for Better Performance

Adopt positive customer experience standards and learn how to empower your team for better performance.Organizations that do not have a standardized customer service policy are more likely to have unhappy and less...

OnDemand Course: How to Make Your FAQ Page the Ultimate Customer Resource

How to Make Your FAQ Page the Ultimate Customer Resource

Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly.It's no secret that the best companies put their customers first.

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating a Successful Customer Service Plan

Creating a Successful Customer Service Plan

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.Having trouble implementing new systems for customer service?

Available as OnDemand Course, MP3 Download

OnDemand Course: Basic Spanish for Customer Service Professionals

Basic Spanish for Customer Service Professionals

Understanding how to communicate with a Spanish speaking customer can help bridge the language barrier and help these customers get the assistance they require.

OnDemand Course: Essential Email Skills for Customer Service Professionals

Essential Email Skills for Customer Service Professionals

Learn effective email tips and tricks to deliver better service and support to your customers. According to a study done by The Radicati Group, there were 2.

OnDemand Course: Preparing Your Customer Service Team for Multiple Calls and Customers

Preparing Your Customer Service Team for Multiple Calls and Customers

Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt...

Available as OnDemand Course, MP3 Download

OnDemand Course: Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

Understand the proper ways to set CSR goals that will motivate and ultimately give your clients a better experience.The pressure of responding to client calls may sometimes create an unmanageable process that instead of...

OnDemand Course: Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Holding yourself and your employees accountable is necessary when it comes to serving customers.Accountability in the workplace is something every company wants to have because it's known to have a clear link to higher...

Available as OnDemand Course, MP3 Download

OnDemand Course: The Head and Heart Keys to Building Outstanding Customer Relationships

The Head and Heart Keys to Building Outstanding Customer Relationships

Many leading companies miss the mark in building a successful foundation for deep, long-term, profitable customer relationships. They leave money on the table by failing to capitalize on what really matters to prospects...

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