205 Results for ‘win-back-strategies-for-unsatisfied-customers

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OnDemand Course: Customer Retention Strategies That Drive Profits

Customer Retention Strategies That Drive Profits

Learn valuable customer retention strategies in order to drive profits for your company.Many organizations do not understand much less practice the strategies that are required to maximize customer lifetime value by...

OnDemand Course: Think Like Your Customer

Think Like Your Customer

Too much of what salespeople are taught to do and say is centered on how to be a better "salesperson." But in order to become more effective in the sales profession, we actually have to get past being a sales person.

OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

OnDemand Course: Customer Service Stress Management Tips

Customer Service Stress Management Tips

Create a positive work environment with these important stress management strategies.Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees...

OnDemand Course: Creating Loyal Customers With Great Customer Service

Creating Loyal Customers With Great Customer Service

By participating in this on-demand webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in...

Available as OnDemand Course, Video, Video, Video, Video

OnDemand Course: Essential Phone Techniques for Customer Service

Essential Phone Techniques for Customer Service

Learn effective strategies to provide high-quality customer service over the phone.Did you know you are limited to about 40 percent of your ability to get a message across over the telephone?

Available as OnDemand Course, MP3 Download

OnDemand Course: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Course, Video, Video

OnDemand Course: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.

Available as OnDemand Course, MP3 Download

OnDemand Course: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.

OnDemand Course: The Role of Customer Service in Consumer Privacy

The Role of Customer Service in Consumer Privacy

Gain a better understanding of why customer privacy is an important part of business strategy.In an era where data breaches appear to be the norm, protecting vital consumer data is increasingly important.

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