40 Results for ‘memory-techniques-for-sales-professionals

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Live Webinar: Tips for Managing Customer Expectations

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations. Recently, I was in a business-to-business (B2B) sales training meeting, and the facilitator asked the group, ‘when you...

Live Webinar July 21, 2022 1:00pm EST

OnDemand Course: Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Communicating Phrases and Styles That Help You Message With Power, Tact and Skill

Want to increase your influence, impact and leverage with your customers? Discover successful communication tips and techniques.Imagine a different outcome the next time you interact with a disgruntled co-worker/team...

Available as OnDemand Course, Video, Video, Video, Video, Video

OnDemand Course: Customer Negotiation Techniques

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving in to every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one.

Available as OnDemand Course, MP3 Download

OnDemand Course: Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Learn new customer service methods that will invigorate your business and provide differentiation and brand value.Before the pandemic of COVID-19, customer service was important to business success, but today it is...

OnDemand Course: Changes and Solutions to Customer Service Issues Caused by COVID-19

Changes and Solutions to Customer Service Issues Caused by COVID-19

Create change and innovation among your team to solve problems caused by COVID-19.Before the pandemic of COVID-19 customer service was important to business success but today it is crucial.

OnDemand Course: How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How to Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only...

OnDemand Course: How to Control Your Emotions When Dealing With Customers

How to Control Your Emotions When Dealing With Customers

Learn effective techniques to keep your cool and stay professional when dealing with customers.The most important asset to any business is a customer.

Available as OnDemand Course, MP3 Download

OnDemand Course: Overcoming Language Barriers to Provide Great Customer Service

Overcoming Language Barriers to Provide Great Customer Service

Ensure proper service levels are in place to aid your financial and brand success.Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness.

OnDemand Course: How to, Like, Stop Using Filler Words

How to, Like, Stop Using Filler Words

Gain a better understanding of why filler words are used and proven techniques to eliminate them.Do you know you are using filler words and need help cutting them out of your life?

OnDemand Course: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Course, Video, Video, Video, Video

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