26 Results for ‘managing-projects-effectively-for-administrative-professionals

Currently filtering by: Customer Service Clear all filters
Credit Detail: Brief | Expanded

Refine Your Search

OnDemand Course: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

OnDemand Course: Tips for Managing Customer Expectations

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations.Recently, I was in a business-to-business (B2B) sales training meeting and the facilitator asked the group 'when you think...

OnDemand Course: Hiring, Training and Managing a Customer Service Agent With No Walls

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...

Live Webinar: The Fundamentals of Customer Advocacy

The Fundamentals of Customer Advocacy

Learn how to provide relevant solutions and act as a consultant for your customers while focusing on value rather than price. This topic provides insights on how you can be viewed by customers as a consultant who...

Live Webinar January 12, 2021 1:00pm EST

Live Webinar: Providing Exceptional Customer Service to a Diverse Customer Base

Providing Exceptional Customer Service to a Diverse Customer Base

Learn how to recognize customer diversity and provide excellent service and value to a diverse customer base. Minorities are the fastest growing consumer group in America.

Live Webinar December 16, 2020 1:00pm EST

Live Webinar: Overcoming Language Barriers to Provide Great Customer Service

Overcoming Language Barriers to Provide Great Customer Service

Ensure proper service levels are in place to aid your financial and brand success. Jack Welch, the famous CEO of GE in the 1980’s, stated that the power of business is boundarylessness.

Live Webinar December 9, 2020 1:00pm EST

Live Webinar: Communicating With Consistency and Accuracy

Communicating With Consistency and Accuracy

Understand key styles of communication and the factors affecting them. The single most critical resource your organization can leverage and the thing most employees claim their employers FAIL at is .

Live Webinar February 2, 2021 1:00pm EST

OnDemand Course: Using Chat Tools to Communicate With Customers

Using Chat Tools to Communicate With Customers

Understand the benefits and how-tos of using instant messaging chat tools to effectively and conveniently communicate with your customers. Data shows that millennials, and consumers in general, have a growing...

OnDemand Course: Compromise to Keep Your Customers Happy

Compromise to Keep Your Customers Happy

Sometimes compromise is the best solution to keep your customers happy and loyal - Learn and understand how to compromise and how to do it well. Dealing with customers can be a challenge; yet, without our customers we...

OnDemand Course: Effective Ways to Reduce or Eliminate Hold Time

Effective Ways to Reduce or Eliminate Hold Time

Hold time can be a major cause of customer dissatisfaction - understand how to reduce hold time and achieve higher customer satisfaction. Many customer service managers and representatives, account managers, credit and...

Showing 1 - 10 of 26 results.

< Previoius123Next >