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OnDemand Course: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

OnDemand Course: Hiring, Training and Managing a Customer Service Agent With No Walls

Hiring, Training and Managing a Customer Service Agent With No Walls

With the ever growing popularity of virtual workforces, the way call centers recruit, train and manage customer service representatives has evolved. Attracting a customer service representative who has the skill sets to...

Live Webinar: Walk in Your Customer's Shoes: Empathy Skills and Techniques

Walk in Your Customer's Shoes: Empathy Skills and Techniques

Understand how to deliver exceptional customer service using empathy. When we desire to increase customer satisfaction, we need to build trust with others by showing them that we know how they feel.

Live Webinar July 20, 2021 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: How to Successfully Interview, Hire and Retain Your Next CSRs

How to Successfully Interview, Hire and Retain Your Next CSRs

Learn the questions you need to ask and the answers you need to hear when hiring your next successful CSR. Companies have a 70% chance of selling to existing customers, while the probability of selling to a new...

Live Webinar June 23, 2021 1:00pm EST

OnDemand Course: Using Chat Tools to Communicate With Customers

Using Chat Tools to Communicate With Customers

Understand the benefits and how-tos of using instant messaging chat tools to effectively and conveniently communicate with your customers. Data shows that millennials, and consumers in general, have a growing...

OnDemand Course: Compromise to Keep Your Customers Happy

Compromise to Keep Your Customers Happy

Sometimes compromise is the best solution to keep your customers happy and loyal - Learn and understand how to compromise and how to do it well. Dealing with customers can be a challenge; yet, without our customers we...

OnDemand Course: Effective Ways to Reduce or Eliminate Hold Time

Effective Ways to Reduce or Eliminate Hold Time

Hold time can be a major cause of customer dissatisfaction - understand how to reduce hold time and achieve higher customer satisfaction. Many customer service managers and representatives, account managers, credit and...

OnDemand Course: Team-Based Service: Establishing a Consistent and Positive Team Image

Team-Based Service: Establishing a Consistent and Positive Team Image

Learn a quality and effective team-based approach to better serve your customers."A rising tide raises all ships." This quote from John F. Kennedy exemplifies the power of great teamwork.

OnDemand Course: Top Motivators for Customer Service Professionals

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.Most organizations disincentivize their employees who are responsible for delivering customer care.

Available as OnDemand Course, MP3 Download

OnDemand Course: Communicating With Consistency and Accuracy

Communicating With Consistency and Accuracy

Understand key styles of communication and the factors affecting them.The single most critical resource your organization can leverage and the thing most employees claim their employers FAIL at is .

Available as OnDemand Course, MP3 Download

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