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OnDemand Webinar: How to, Like, Stop Using Filler Words

How to, Like, Stop Using Filler Words

Gain a better understanding of why filler words are used and proven techniques to eliminate them.Do you know you are using filler words and need help cutting them out of your life?

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers

A Great B2B Relationship: Creating a Long Term, Mutually Beneficial Relationship With Your Customers

Understand how to create a great business to business relationship and keep your customers happy. In today's world of B2B sales, the rules have dramatically changed.

OnDemand Webinar: Why Customer Service Reps Are Providing Poor Service and How to Stop It

Why Customer Service Reps Are Providing Poor Service and How to Stop It

Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship with customers.Many organizations either take for granted or jeopardize the existing customer...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Using Customer Complaints to Improve Service Quality

Using Customer Complaints to Improve Service Quality

Gain valuable, real-world tips on how to use customer complaints as a learning tool to provide better customer service.The most inexpensive manner in which to manage the business is with great customer service.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Increase Customer Satisfaction With Personalized Service

Increase Customer Satisfaction With Personalized Service

Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too. No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or...

OnDemand Webinar: How to Control Your Emotions When Dealing With Customers

How to Control Your Emotions When Dealing With Customers

Working in customer service is both demanding and rewarding. Learn effective techniques on how to keep your cool and stay professional when dealing with customers.

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Tips for Managing Customer Expectations

Tips for Managing Customer Expectations

Gain a better understanding of how to build relationships by managing customer expectations.Recently, I was in a business-to-business (B2B) sales training meeting and the facilitator asked the group 'when you think...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Compromise to Keep Your Customers Happy

Compromise to Keep Your Customers Happy

Sometimes compromise is the best solution to keep your customers happy and loyal. But the question is, what is compromise? And more importantly, how do I do it?

Available as OnDemand Webinar, MP3 Download, Audio & Reference Manual

OnDemand Webinar: How to Say

How to Say "No" to a Customer and Keep Them Coming Back

No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone?

OnDemand Webinar: Let's Make It Right: Techniques for Handling Challenging Customers

Let's Make It Right: Techniques for Handling Challenging Customers

Imagine your next phone call is from an angry, irate customer and you've only got a few seconds to gain control.This topic will deliver new customer service resolution ideas and next generation approaches.

Available as OnDemand Webinar, Audio & Reference Manual

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