Register Online - Add to Cart

Credits

Sponsored by Lorman Education
Product ID: 407498EAU
 
Credit & Course Provided by:

Be Assertive, Not Aggressive: Creating Professional and Realistic Boundaries in the Workplace

OnDemand Webinar (68 minutes)

Learn how to create boundaries and resolve conflict in the workplace while maintaining a professional manner.If you are a success-minded individual, assertiveness is a must-have skill. Every workplace has extroverted and introverted personalities. Assertiveness gives you the skills to deal with both types in a confident, calm, self-assured manner. If you lack assertiveness, extroverted, dominant individuals may make you their doormat. Have you experienced this? Avoid it by learning assertiveness skills and how to set boundaries. Conflict is inherent to working together. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. When you express your preferences assertively, people listen. Assertiveness skills also help you resolve the conflict between team members. If you, as a manager, fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence. As we progress through this information, you'll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to set boundaries, interface with and lead a variety of people. Assertive language and thought processes take practice. Work on the skills and you'll be amazed at the results.

Authors

Karla Brandau, CEO, Workplace Power Institute

Agenda

Understanding Assertiveness - What Is It? How Do You Become More Assertive?

• Define Assertiveness

• Differentiate Between Assertiveness, Passivity and Aggressive Response Styles

• Choose Assertiveness Techniques in Confrontational Conversations

• Understand the Personality Factor in Assertiveness, Passivity and Aggression

Gaining Personal Power Through Assertive Boundaries

• Make Requests of Others Without Fear and Trepidation

• Say No When Appropriate

• Negotiate Diplomatically

• Exert Influence on Others Without Being Coercive or Manipulative

• Cope With Criticism, Anger and Guilt

• Differentiate Assertive, Passive and Aggressive Communication Skills

Assertiveness and Workplace Conflict

• Handle Conflict With Strength and Decisiveness

• Gain the Skill to Use Positive and Assertive Confrontation Skills

• Be Assertive When Describing Consequences

• Set up a Process for Documenting Objective, and Factual Information Versus Subjective Statements

• Learn How to Monitor Emotional States

• Practice Active Listening and Reflection Techniques