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Credits

Sponsored by Lorman Education
Product ID: 406686EAU
 
Credit & Course Provided by:

Practical Problem Solving for the Administrative Professional

OnDemand Webinar (67 minutes)

As an administrative professional, it is crucial for you to have developed problem solving skills.

This topic is intended to empower you with strategies and tools for solving problems common to administrative professions. You will learn techniques that can be applied within any work scenario, language for problem solving and creating win/win solutions. You will discover new ways of communicating with co-workers and customers that focus on solution, ways to become more proactive, addressing issues and problems before they happen so as to be more prepared and in control. You will discover when and how, and when not, to go to the boss with issues and how to present problem solving ideas. Come away with techniques to achieve more control of your day and get more time for your priorities. You will earn assertiveness skills and how and when to say no, and how to influence those around you including the boss. You will be able to feel more equipped with usable techniques to handle the challenges that their position encompasses. This course will help you to face the challenges you may face on a daily basis.

Authors

Januarie Wood, UltraLifeSolutions, LLC

Agenda

Self-Management: Making Sure You're Not the Problem

• Managing Your Stress and Emotion

• Using Assertiveness Skills

• Adopt Problem-Solving Language

Pro-Active Problem Solving

• Knowing When to Take Action

• Tips for Getting Control of Your Day and Your Priorities

• Training Your Boss and Coworkers and Influencing Others to Action

Common Problems Admins Face

• Going to the Boss With Issues and Ideas

• Dealing With Confrontational Co-Workers and Customers

• Mastering the Art of Saying No