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Sponsored by Lorman Education
Product ID: 406311EAU
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Managing the Chaos: Skills for the Administrative Professionals

OnDemand Webinar (66 minutes)

Managing a chaotic day can be overwhelming and very stressful - these tips and tools will help you to manage a day when the stress seems to be too much.

As an administrative professional, you may be asked to take on assignments from team members scattered around the world, who all believe their priorities are most important. Your job can quickly become overwhelming. Organizations must be able to change quickly with a changing, challenging, competitive environment. You are expected to shoulder the everyday results of that change. You work longer hours and are always connected. Learn the tools, techniques, and skills you need to organize the chaos, relieve the stress, and regain that illusive work/live balance. In this topic you will learn how to create a plan incorporating the critical tasks, follow the plan to optimize results, and communicate to minimize conflict, stress, and negativity. You will complete your assignments successfully, while maintaining your health and happiness.


Rebecca Staton-Reinstein, Ph.D., Advantage Leadership, Inc.


Prioritize Your Assignments

• Accept the Situation

• Gather the Facts

• Use Simple Prioritizing Tools

Use Simple Project Management Tools to Create an Action Plan

• Organize Tasks and Estimate Time to Complete Tasks

• Create a Prioritized Action Plan

• Follow the Plan and Adjust as Necessary

Analyze Risks

• Prioritize Know Risks

• Prevent Risks Where Possible

• Prepare Contingency Plans for Known Risks

Communicate Effectively

• Use Aligned Assertive Communication Effectively

• Ask Probing Questions to Dig Beneath the Surface

• Learn to Listen; Listen to Learn

Make Decisions Successfully

• Use Critical Thinking Techniques Effectively

• Take a Thinking Break

• Learn to Stay Calm Amid Chaos

Improve Continuously

• Track and Analyze Your Successes and Challenges

• Understand Root Cause and Incorporate Lessons Learned

• Use Readily Available Best Practices

Master and Manage Chaos

• Know Your Strengths and How to Use Them Productively

• Improve Focus and Persistence

• Apply These Tools, Techniques, and Skills to Daily Work and Life