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Credits

Sponsored by Lorman Education
Product ID: 406106EAU
 
Credit & Course Provided by:

How to Prevent Turnover in Customer Service

OnDemand Webinar (64 minutes)

Employees are a company's biggest asset, learn how to keep these assets in the company.Year after year, companies like Marriott, USAA and Wegmans are listed in Fortune Magazine's 100 Best Companies to Work For. Ever wonder how do they do it? In this information, I will share their secrets and offer ideas on how you can implement those secrets in your organization, even if you're not a giant organization with a humongous budget. It's more than onsite health centers and gourmet cafeterias. It's management practices that inspire employees to contribute their best and then some. In this topic, Larry shows how you can apply the same principles to create a great work culture for your own team. The Bottom Line: You'll learn new ways to help your associates innovate more, produce more, and have more fun.

Authors

Larry Johnson, Johnson Training Group

Agenda

Lessons Learned From Google and Other Best Places to Work

How to Motivate Your Team Without Money

How to Become the Manager Everyone Wants to Work for

Lessons Learned From the Worst Manager You Ever Had

Getting Bad Apple Employees Back on the Company Bandwagon

Recruiting Strategies to Maintain, Grow and Develop Your Office Culture

Performance Feedback Do's and Don'ts: Strategies to Maintain Morale

The Biggest Killers of Employee Trust and How to Avoid Them

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info