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Credits

Sponsored by Lorman Education
Product ID: 405397EAU
 
Credit & Course Provided by:

Security Strategies You Must Know - The Front Desk is the First Line of Defense

OnDemand Webinar (88 minutes)

Gain a better understanding of how to handle security threats and other unexpected situations to keep yourself and your organization safe.There are always unexpected events happening at the front desk from co-workers dumping work on you because "you aren't doing anything right now" to visitors that are rude and/or unruly. These things not only impact those men and women that work in that position, these negative events impact organizations and can have devastating effects. How you respond to events such as these and many others that you face daily is part of your job. This topic helps the people in those positions have a better understanding of how to deal with those expected and unexpected daily occurrences.

Authors

Donna Baylor, TRANSITION Seminars, Inc.

Agenda

How to Look, Act and Sound Like a No-Nonsense Professional

• Saying No With Authority and Confidence

• Master Body Language to Back up Your Words

• Understand and Deliver Assertive Behavior

Access Management

• People Who Try to Slip Past You

• Dealing With Difficult People

• Plugging the Holes in Your Reception Area

Create an Action Plan - Start With the End in Mind

• You Can't Do It Alone

• Visitor Sign-in Sheets

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info