How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

• Overview

Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits.Given the current demanding client service business environment businesses compete in and the litigious times we live in, it is more important than ever that organizations deliver exceptional customer care, both as a competitive differentiator as well as to ensure that your organization remains in compliance and avoids lawsuits.

Authors

Agenda

Keep Your Customers Happy

What Customers Want vs. What They Receive

Take a ‘Consultative' Approach

Be a Matchmaker

More Than Client Acquisition

Five (5) Levels of Need

Begin With Your Own Culture

Achieve True Partnership

Maximize the Customer Experience

Hire for Specific Attributes

Spur Feelings of Reciprocity (Freebies)

Practice Empathy, Make Personal Connections

Avoid Lawsuits With Amazing Customer Care