Live Webinars for Administrative Assistants

Phone Selling Success Strategies

Learn phone selling strategies that work and will help you meet your sales quota and revenue goals.

Sales is a numbers game. The numbers that count are NOT the number of sales calls you make on the phone, but the number of sales calls you make where you make a REAL connection with a person who has...

Becoming a Marketing Superhero When Your Background Isn't Marketing

Learn how to create a successful marketing plan.

It sounds simple but getting the work done can feel like a mountain of whats and ifs. This material will give you the tips and tools that professional marketing teams use every day to help with the whats and answer the four big marketing ifs.
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Harsher Than You Realized: Communication Tips for Naturally Aggressive Individuals

Master relationship strategies to soften and win others over while keeping your productive edge.

Are you or is someone you deal with naturally aggressive? You make many positive contributions but may come across as harsher than you realize. You can leverage the natural focus, drive, and passion you...

Commonly Misused Words in Business

Learn to write and communicate effectively and with better clarity of which words to use and where to use them.

Credibility is vital in today’s business communications; however, even one word used in error can undermine the message and even the credibility of an entire organization. This interesting...

HIPAA Training for Business Associates

Gain an understanding of your obligations and act accordingly under HIPAA.

If your business works with health care entities and you create, receive, maintain, or transmit HIPAA Protected Health Information (PHI) on behalf of those entities, you may be considered a HIPAA Business Associate, whether...

How to Successfully Interview, Hire and Retain Your Next CSRs

Learn the questions you need to ask and the answers you need to hear when hiring your next successful CSR.

Companies have a 70% chance of selling to existing customers, while the probability of selling to a new prospect is only about 10%. Studies have also shown that people are more likely to pay...

Effective Verbal Communication - How You Say It Makes a Difference

Learn successful and practical techniques to become a highly effective communicator.

Everyone has experienced some type of problems that have been stemmed by misunderstanding in the workplace as well as in our personal life as well. These misunderstandings cost organizations and individuals a loss...

Excel - Formulas and Functions 101

Learn to create basic formulas and utilize functions in Excel.

Although it is possible to use Excel without ever creating a formula or using a function, if you don’t, you’re missing out on a huge part of the application’s power.
Without formulas and functions, Excel would not be able to perform...

Guidance for Antitrust and Privacy Compliance

Learn best practices with respect to compliance and legal policies as well as risk-minimization strategies.

One might question the linkage of antitrust and privacy in providing guidance to in-house counsel, compliance officers, privacy and data security managers, and internal audit and other in-house...

Creating an Effective Administrative Procedures Manual

Learn how an administrative procedures manual can boost efficiency in your organization.

Writing and maintaining administrative office procedures may not be exciting, fun, or appear to be revenue streams for most employees, but they are essential to the success of any business enterprise. A well-structured...