Live Webinars for Administrative Assistants

Top Motivators for Customer Service Professionals

Learn how best to keep your customer service team staff for the long term and motivate them to perform well.

Most organizations disincentivize their employees who are responsible for delivering customer care. The management team creates toxic workplace environments; they don’t hire/recruit the...

Current Issues in Cloud Computing

Identify common weaknesses and gaps as well as understand security controls for defensible cloud security.

Businesses are already in the cloud for efficiency, processing power and ease of remote work. However, the security model is more complex and will only become more complex as cloud technologies...

HIPAA Compliance for Small Business Owners

Gain a better understanding of how HIPAA impacts small businesses.

While the focus of HIPAA is on covered entities like health care providers and health insurance companies, the health plans that are sponsored by small businesses are likewise covered entities and must follow the rules. The trick...

How to Plan High-Quality Meetings

Learn important guidelines to ensure the meetings you plan achieve expected, positive and constructive outcomes.

We have all had those meetings that leave you wondering if this could have been achieved with a phone call. Hosting a meeting takes proper planning to secure a successful outcome. This...

The Dos and Don'ts of Sales Follow Up

Learn tried-and-true techniques for following up with sales prospects while avoiding mistakes that result in the loss of a potential sale.

A major issue for salespeople is how and when to follow up with a potential buyer. Most salespeople leave the prospect without the necessary follow up to define...

Avoiding Zoom Fatigue

Lower the chances of getting burned out by recognizing the causes and symptoms of stress due to the overuse of virtual platforms.

Working remotely has its benefits but also some limitations and drawbacks. Employees and managers are both facing stress and anxiety in their personal and professional...

How to, Like, Stop Using Filler Words

Gain a better understanding of why filler words are used and proven techniques to eliminate them.

Do you know you are using filler words and need help cutting them out of your life? Using those fillers too often can cost you a business deal, squander your interview and prevent you from getting a...

Google Sheets, Slides, and Saving Data to the Cloud

Learn the fundamentals of utilizing Google® Drive.

Many companies are switching to Google® Drive and Google Docs, where people can create spreadsheets, letters, slide presentations, and other documents. Although similar to the Microsoft® Office equivalents, there are enough differences that make...

Contract Management Best Practices and Dangers

Learn the importance of contract management and how to implement an effective, organized system for your business.

This topic will focus on the importance of establishing clear expectations for the service provider and the customer to ensure that both parties meet their contractual obligations. Every...

Working With Passive Aggressive Personalities

Learn how best to leverage the energy and passion of passive-aggressive personalities to produce win-win results.

Working with people can be like diffusing an explosive device. Everyone has the potential to blow if mishandled. When the natural tendency to be passive meets a strong desire for fairness...