Responding to Difficult People
Patricia J. Hutchings
Unique Perspectives Un-Limited, Inc.
You will Learn:
- The stages of growth in Emotional Intelligence
- How to become more Proactive
- The cost of being Reactive
- How to Develop your Assertiveness skills
In this 10 minute segment we will look at one aspect of difficult situations we DO have control of – our ability to respond! We will review Emotional Intelligence and how to avoid taking others’ actions and words personally – even when they mean it that way. We will also explore the balance of assertiveness in challenging situations. Please join me in exploring this challenging topic in a new light.
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