Seminar ID: 100683

Responding to Difficult People

Presented By:
Patricia J. Hutchings

Unique Perspectives Un-Limited, Inc.

You will Learn:

  • The stages of growth in Emotional Intelligence
  • How to become more Proactive
  • The cost of being Reactive
  • How to Develop your Assertiveness skills

In this 10 minute segment we will look at one aspect of difficult situations we DO have control of – our ability to respond! We will review Emotional Intelligence and how to avoid taking others’ actions and words personally – even when they mean it that way. We will also explore the balance of assertiveness in challenging situations. Please join me in exploring this challenging topic in a new light.