Handling Conflict with Assertiveness and Poise

Administrative Assistant Resource
June 7, 2013 — 3,628 views  
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Being able to handle stressful or conflicting atmospheres within the workplace is something that is expected out of anyone in a management role, as well as individuals that have aspirations of growth. The reasons that could lead to these atmospheres are countless. In companies and workplace environments that are very competitive – it is almost a guarantee that stressful or conflicting situations will develop at some point.

Conflict Management Techniques

Because of the fact that conflict management is something that anyone with authority in a company should be able to perform, there are a number of techniques that can be followed by young managers. Conflicting management techniques require you to be able to read a person’s emotions and be able to control your emotions of anger and frustration. Conflict management also stresses on being able to separate the 2 sides to every conflict – issues and people. Having a subjective view on the situation, while ensuring that your personal feelings are kept out of any judgment, can be very hard to accomplish.

Controlling Anger and Emotions

Your judgment gets clouded when your emotions and anger take over, so it’s of prime importance to control your own anger and emotions while resolving a conflict. Take a note of the symptoms you exude when you know your anger is starting to impose itself on situations, and learn how to control and restrain it. Learning to control your anger and emotions will also go a long way into helping you avoid getting yourself into conflicts, in a professional as well as personal capacity.

You should also learn to be assertive and make sure that you are respected without getting what you need by throwing a tantrum or berating someone else. Being rude to or hurting other individuals is something that should be controlled, otherwise everyone could turn against you and lose respect for you. Learn some of the techniques to vent any frustration or anger you might have without letting it loose on other people.

Effective Communication at the Time of Conflicts

Communication at the time of conflicts can range from sarcasm to annoyance and insult while also being positive, garnering trust, building emotional relationships, and showing concern for the other party. Effective communication by choosing the right language can help to handle a conflict effectively. Accepting negative feedback and acknowledging mistakes you have made as well as striving to be a better person or employee will help you grow substantially. Identifying the difference between professional feedback and a personal put-down is also important as a lot of people do not recognize the difference between the two – leading to unnecessary situations.

Resolving Conflicts Tactfully

Resolving conflicts with a bit of tact is an important aspect of dealing with these situations. Techniques like compromise, win-win situations, and simple withdrawal from the hostile situation should not be ignored and could even be some of the best decisions to make. Withdrawal, especially, can be very helpful when both parties have lost control over their anger. In these situations the most hurtful and personal jibes are made. The win-win and compromise tactics are meant for calmer people and people who can see both sides of the argument.

In conclusion, effectively dealing with anger and stress in the workplace or even at home can go a long way into helping you win respect as well as see the argument reach the most ideal outcome. However, none of this can be achieved without you having control over your own emotions – something that might need a lot of patience. 

Administrative Assistant Resource