How to Handle Difficult Personalities and Behaviors in the WorkplaceMarch 29, 2012 — 2,422 views
Life will not always be perfect and neither will your career as an administrative assistant. There will certainly be a time when you'll have to deal with fellow employees who have difficult workplace behavior and are challenging personalities. However, as a professional you must be able to handle these types of people in the workplace.
It is important that you understand how to spot different types of difficult people. Some will try to use threats, sarcasm and jokes, and this type of personality can cause conflict in a professional setting. Other co-workers may bring a negative attitude to an assignment or project. No matter what personality type you are working with, recognizing that it may cause a challenge can prepare you to react correctly.
Remember to always stay calm, respectful and in control of the situation when dealing with undesirable behaviors. Although they may be causing you stress, do your best to diffuse any conflicts by examining the facts and coming up with a reasonable solution.
If it continues to be an ongoing concern, consider asking the person or people you are having problems with if they would be willing to schedule a meeting with a manager to discuss it. This way, it will not seem like you're trying to get anyone in trouble, but rather that you're working to compromise and resolve a dilemma.