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OnDemand Webinar: How Many CSRs Do You Really Need? Essentials of Call Center Staffing

How Many CSRs Do You Really Need? Essentials of Call Center Staffing

Gain an understanding of customer service staffing needs and calculations so your organization can increase service while decreasing cost.Getting the "just right" number of people in place at the right times to handle...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Inbound Email Strategy: Increase Quality and Consistency in Your Contact Center

Organize the chaos that comes with inbound email. Improving this communication channel will yield positive customer service results. In today's competitive marketplace, customer service is now a selling point.

OnDemand Webinar: When the Problem Extends Beyond the First Call

When the Problem Extends Beyond the First Call

The majority of customer dissatisfaction, center preventable cost and employee frustration all come from those issues not handled to completion on first contact.

OnDemand Webinar: Customer Service Upselling:  Best Practices to Capitalize on Every Call

Customer Service Upselling: Best Practices to Capitalize on Every Call

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.As more and more customer needs are met by self-service options, the personal interaction between a...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download, Video, Video

OnDemand Webinar: This Call May be Recorded: PCI Compliance Updates and TCPA Regulations

This Call May be Recorded: PCI Compliance Updates and TCPA Regulations

Gain a better understanding of the legal issues surrounding call recordings.We've all heard it. You may have even said it. 'This call may be recorded for quality assurance and training.

Available as OnDemand Webinar, Audio & Reference Manual

Live Webinar: Effective Verbal Communication - How You Say It Makes a Difference

Effective Verbal Communication - How You Say It Makes a Difference

Learn successful and practical techniques to become a highly effective communicator. Author Joseph Pine shares in his book The Experience Economy that “the experience of being understood versus interpreted is so...

Live Webinar March 7, 2019 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: Boost Productivity  Utilizing Google Suite Applications

Boost Productivity Utilizing Google Suite Applications

Learn multiple variations on how to utilize Google® Suites to be most efficient. Google® Docs and Sheets offer a host of ways to make collaboration and version control a streamlined and fast process that makes...

Live Webinar April 18, 2019 1:00pm EST

ASAP PACE, IAAP (pending) credit available

Live Webinar: Adobe® Acrobat® Power Tips and Best Practices

Adobe® Acrobat® Power Tips and Best Practices

Learn how to view, create, edit, combine, markup and run other commands using Adobe® Acrobat® DC software. How to work effectively and efficiently with PDF documents is the focus of this topic.

Live Webinar March 21, 2019 1:00pm EST

ASAP PACE, IAAP credit available

Live Webinar: Business Writing Fundamentals

Business Writing Fundamentals

Understand how to write with clarity and precision to become a better business writer. When it comes to accelerating your career success, increasing your chances of getting a job offer or promotion, and even making...

Live Webinar April 2, 2019 1:00pm EST

AIPB, CPE credit available

Live Webinar: Microsoft PowerPoint: New Options for Professional Video and Sound Recording

Microsoft PowerPoint: New Options for Professional Video and Sound Recording

Explore the power beyond Microsoft® Office® and experience all the tools to reimagine your webinar or video presentation. Is PowerPoint® obsolete? Are you ready to shoot the next presenter who uses bullet points like...

Live Webinar April 24, 2019 1:00pm EST

ASAP PACE, CPE, IAAP (pending) credit available

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