238 Results for ‘forbidden-phrases-every-customer-service-professional-needs-to-know

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OnDemand Webinar: Forbidden Phrases All Customer Service Professionals Should Avoid

Forbidden Phrases All Customer Service Professionals Should Avoid

Improve your customer service communication, prevent mishaps, and build trust quickly with these proven skills.We all know that customers are vital to businesses, and repeat customers are even more important than are...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

OnDemand Webinar: Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Electronic Communication Etiquette: What Every Customer Service Professional Should Know

Update your e-communication skill set to build relationships and get the results you're looking for. In the modern workplace, it is not uncommon for much - and sometimes most - of your professional communication to...

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

ASAP PACE credit available

OnDemand Webinar: How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

How To Cross Train Sales and Customer Service to Increase Revenue and Customer Satisfaction

Gain an understanding of how to pair features and benefits to your customers' needs and wants. Service after the sale often prepares customers for more sales.

OnDemand Webinar: Why Customer Service Reps Are Providing Poor Service and How to Stop It

Why Customer Service Reps Are Providing Poor Service and How to Stop It

Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship with customers.Many organizations either take for granted or jeopardize the existing customer...

Available as OnDemand Webinar, Audio & Reference Manual

OnDemand Webinar: Providing Exceptional Customer Service for a Diverse Clientele

Providing Exceptional Customer Service for a Diverse Clientele

Regardless of the product, service, or location, most companies today have diverse clients and diverse employees. Many customer service classes teach a series of behaviors intended to make the customer feel valued.

OnDemand Webinar: Privacy Policy Do's and Don'ts for Customer Service Professionals

Privacy Policy Do's and Don'ts for Customer Service Professionals

Understand how to monitor and address customer privacy issues and compliance changes with the customer service department. In an era where data breaches appear to be the norm, protecting vital customer data is...

Available as OnDemand Webinar, Video, Video

OnDemand Webinar: Predictable Customer Service: What Customers Really Want

Predictable Customer Service: What Customers Really Want

The biggest problem with delivering predictable customer service is relying on employees to solve the problem. Without a proper design, they can't. This OnDemand Webinar will show you how to identify the problems with...

OnDemand Webinar: Overcoming Language Barriers to Provide Great Customer Service

Overcoming Language Barriers to Provide Great Customer Service

These reference materials are designed for any professional who communicates regularly with clients or customers who have a strong foreign accent or natural speech impediment.

OnDemand Webinar: Delivering Exceptional Multichannel Customer Service

Delivering Exceptional Multichannel Customer Service

Increasing consumer expectations must be met with enhanced customer experiences. Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy.

OnDemand Webinar: The Financial Side of Customer Service

The Financial Side of Customer Service

Gain a clear understanding of how customer service greatly impacts a company's revenue. There is a distinct connection between customer service, loyalty and bottom line results.

Available as OnDemand Webinar, Audio & Reference Manual, MP3 Download

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