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Credits

Sponsored by Lorman Education
Product ID: 404752EAU
 
Credit & Course Provided by:

Email Etiquette: Tips and Techniques for Success

OnDemand Webinar (89 minutes)

Learn the essentials of email etiquette within the work place. Business writing today means communicating through email; it is fast and convenient however there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. This topic is designed for professionals at all levels who wish to obtain better results from their written business communication.

Authors

Audrey Halpern, ARH Employee Training

Agenda

Pros and Cons of Email

Email Legal Aspects

Cyber Manners

Goals of Writing Emails

Email "Rules of Thumb"- When to Use Cc

Factors That Will Help You to Get a Response

Know Your Audience

Email Response Time

Email Basic Format- Greetings and Closing and Signatures

Using Subject Lines

Perfect Your Grammar

Using Emoticons and Acronyms

Attachments and Links

Proofreading

Netiquette

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info