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Sponsored by Lorman Education
Product ID: 403854EAU
Credit & Course Provided by:

Put Your Best Foot Forward: How to Make a Great First Impression

OnDemand Webinar (60 minutes)

First impressions are important. Learn tips and tricks to make your first impression positive and professional.They say you can't judge a book by its cover, but how many of us judge people based on our first impression? People's perception about us does matter and you are judged by, 'what you say' and 'how you say it'. You are also judged by how you dress, how you speak, and even how you shake hands when you meet others. Creating a great first impression is key when trying to win new business and obtain new clients. People decide in a few minutes and sometimes a few seconds if they want to do business with you. During this topic you will learn how to win over new business inside and outside your organization with a great first impression.


Lenny Laskowski, LJL


How to Create Your Best 1st Impression

  • Your Appearance and Importance of Grooming
  • Your Body Language and What Your Posture and Eye Contact Say
  • Your Initial Greeting and First Handshake

Importance of a Good Speaking Voice

  • How to Speak Clearly Using the Correct Pace
  • How to Sound Confident and Why Cadence of Your Voice Matters
  • How to Eliminate Filler Words Such as Uhs, Uhms, You Knows
  • How to Sound More Professional

Networking Meetings and Business Meetings

  • How to Properly Introduce Yourself
  • Your Initial Greeting and All Important First Handshake
  • The Importance of Eye Contact and Smiling
  • The Importance of Active Listening
  • A Few Business Meeting Etiquette Tips

How to Interact With Customers on the Phone and In-Person

  • Tips When You Are Making a Telephone Call
  • Tips When You Are Receiving a Telephone Call

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info