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Credits

Sponsored by Lorman Education
Product ID: 403827EAU
 
Credit & Course Provided by:

Emotional Intelligence for Support Staff

OnDemand Webinar (61 minutes)

Get more done with less authority and make an overall positive impact to your organization.When you work in a support role, you have the double challenge of getting things done without as much authority as many of the people you work with. Your greatest impact results from your ability to establish credibility and influence others, and you can proactively master these 'soft skills' by enhancing your innate emotional intelligence (EQ). This topic will explore what it means to be a leader regardless of your level of authority and explore case studies where an emotional intelligence approach can help you overcome differences in authority and dealing with difficult people.

Authors

Dana Theus, InPower Consulting LLC

Agenda

Power vs. Leadership

How to Create a Personal Definition of Leadership

Using Emotional Intelligence (EQ) for Influence and Credibility

EQ Case Study: Managing Up vs. Managing Down

EQ Case Study: Dealing With an Office Bully

Your Personal Takeaways

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info