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Sponsored by Lorman Education
Product ID: 402089EAU
 
Credit & Course Provided by:

The Role of Customer Service in Consumer Privacy

OnDemand Webinar (58 minutes)

Gain a better understanding of why customer privacy is an important part of business strategy.In an era where data breaches appear to be the norm, protecting vital consumer data is increasingly important. Ensuring the protection of Personable Identifiable Information or "PIN" allows customer service centers to act as a good "privacy stewards" towards its consumers. Customer service representatives are the lynchpins for ensuring consumer data is properly safeguarded and protected. This information practically explore ways of securing PINs across people, process, and technology and offer solutions to proactively ad-dress this pressing issue.

Authors

Art Hall, Alvarez & Marsal

Agenda

Macro Issues in the Area of Consumer Privacy

The Lifecycle of Data

Overview of Six Important Data Protection Regulations and What They Mean for Your Customer Service Organization

Do's and Don'ts of Customer Service and Consumer Privacy

The Role of the "Three Line of Defense" Model in Customer Service Evidencing Consumer Privacy

Additional Formats

Audio & Reference ManualMore Info
MP3 DownloadMore Info