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Increase Customer Satisfaction With Personalized Service

Audio Files and PDF File Come on Flash Drive
Copyright 2016
Audio & Reference Manual$99.00Add to Cart Add to Cart


Personalizing the customer experience to each individual customer will keep customers happy, and employees happy too.

No matter what you call them, Customers, clients, passengers, patients, employees, suppliers, or families, these are the people who buy and recommend your products or Services. You want to exceed their expectations no matter how high or unreasonable. The pace of business has increased in velocity to the point that it is time to shift your thinking and emphasis to address issues and opportunities that did not even exist a few years ago. Just like dating, it's much easier to create a customized relationship with your existing customer than find a new one.

Every company, today, is in the service business. Extraordinary customer service provided today will determine the quality of your company's tomorrows. However, one size does not fit all. You need to customize your service to your customer.

Authors

James Feldman, CITE, CPIM, CPT, MIP, Shift Happens

Additional Formats

OnDemand WebinarMore Info